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Terms & Conditions
Welcome to Scoobybuy! These Terms and Conditions govern your use of our website and the purchase of products from our site. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. General Terms
By using our website, you represent that:
- You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
- All information provided by you is accurate, current, and complete.
- You will not use the website for any illegal or unauthorized purpose.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe that the use of our website violates these Terms or is harmful to our interests.
2. Product Information
We aim to provide accurate descriptions and images of our products, but we cannot guarantee that product details, images, or other content is entirely accurate, complete, or free from errors. If you are not satisfied with a product you have purchased, please refer to our Return Policy.
3. Pricing and Payment
All prices listed on our website are in Indian Currency and are subject to change without notice. We reserve the right to correct any errors in pricing and will notify you if an error affects your order. We accept various forms of payment, including credit/debit cards, PayPal, and other payment methods as listed on our site. By providing payment information, you represent that you are authorized to use the payment method.
4. Orders and Shipping
When you place an order, you will receive an order confirmation via email. This does not mean your order has been accepted. We reserve the right to accept or reject your order for any reason, including but not limited to stock availability or payment issues. We aim to ship orders as quickly as possible. Shipping times and costs are displayed during checkout, and we are not responsible for delays caused by shipping carriers. Any duties, taxes, or customs fees imposed by your country for international shipments are your responsibility.
5. Returns and Refunds
Please refer to our Return Policy for information on returning or exchanging items. We aim to provide customer satisfaction, but certain products, such as perishable items or custom-made products, may not be eligible for return.
6. User Accounts
To make a purchase or access certain features on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect any unauthorized activity or breach of these Terms.
7. Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Scoobybuy and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.
8. Prohibited Activities
When using our website, you agree not to:
- Engage in any fraudulent or illegal activity.
- Distribute malware or any harmful code.
- Interfere with the operation of our website, including hacking or tampering with security measures.
- Use our content for commercial purposes without authorization.
9. Limitation of Liability
To the fullest extent permitted by law, Scoobybuy and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. This includes, but is not limited to, damages for loss of data, profits, or business interruption.
10. Indemnification
You agree to indemnify and hold Scoobybuy, its employees, officers, and affiliates harmless from any claims, losses, liabilities, or expenses (including legal fees) arising out of your use of our website, violation of these Terms, or violation of any third-party rights.
11. Governing Law
These Terms and any disputes arising from your use of our website or purchase of products shall be governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the revised Terms will take effect immediately upon posting. Your continued use of our website constitutes acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Scoobybuy
5Bix IT Solutions 1st floor-103, C 201-202 B, Near Platina Tower, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055 Mohali, India
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Privacy Policy
1. Introduction
Welcome to Scoobybuy! We value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website Scoobybuy.com. By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect the following types of information to enhance your shopping experience and ensure smooth transactions:
Personal Information: When you make a purchase or register on our site, we may collect your name, email address, shipping address, phone number, and payment information.
Non-Personal Information: We may collect non-personal data such as your browser type, IP address, and device information, which helps us optimize our website performance and improve your experience.
Cookies: We use cookies to store certain information related to your browsing and purchase history. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.
3. How We Use Your Information
We use the information we collect in the following ways:
- To Process Transactions: Your information is used to process orders, payments, and deliver products.
- To Improve Customer Service: We use your feedback to enhance our products and services.
- Marketing: With your consent, we may send you promotional emails and offers about new products, discounts, or special deals.
- Legal Compliance: We may disclose your information to comply with applicable laws and regulations or to protect our rights.
4. Information Sharing
We respect your privacy and will not share or sell your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers (such as payment processors, shipping companies, etc.) to complete transactions and deliver services.
- Legal Obligations: We may disclose your information when required by law, such as to comply with a subpoena, or when necessary to protect our rights or those of our users.
5. Security
We implement a variety of security measures to ensure the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have the right to:
- Access and Update Information: You can access, update, or delete your personal information by logging into your account.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.
- Request Data Deletion: You can request that we delete your personal data, except where we are required to retain it for legal reasons.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Scoobybuy
Email: support@scoobybuy.com
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Refund Policies
At Scoobybuy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please carefully read our return and refund policy for detailed instructions on how to return items.
1. Eligibility for Returns
You may return most items purchased from Scoobybuy within 10 days of the delivery date, provided they meet the following conditions:
- Products must be unused and in their original condition. This includes the original packaging, tags, and accessories.
- Perishable items (such as pet food and treats), opened items, or products that have been used or damaged by the customer are not eligible for return.
- Custom or personalized items cannot be returned unless they arrive damaged or defective.
2. Non-Returnable Items
The following products are non-returnable:
- Opened pet food, treats, and supplements.
- Products that have been used, damaged, or altered by the customer.
- Gift cards, vouchers, and other non-physical items.
- Custom-made or personalized items.
3. Return Process
If your item is eligible for a return, please follow these steps:
- Contact Us: Email our customer support team at support@scoobybuy.com within 30 days of receiving your product. Please include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will send you a Return Authorization (RA) number and instructions on how to send the item back to us.
- Shipping the Item: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the product reaches us safely.
- Inspection and Refund: Once we receive your returned item, it will be inspected. If the item is in its original, unused condition, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
4. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery:
- Email support@scoobybuy.com with your order number, a description of the damage or defect, and clear photos of the issue.
- We will arrange for a replacement or offer a full refund, including return shipping costs, once the issue is confirmed.
5. Refunds
Refund Method: Refunds will be credited to your original payment method. Please allow 5-7 business days after we process your return for the refund to appear on your account.
Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing parts, etc.).
6. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the product according to our return policy and place a new order for the desired item.
7. Cancellations
If you need to cancel an order, please contact us at support@scoobybuy.com as soon as possible. Once an order has been processed or shipped, it cannot be canceled. In such cases, you will need to follow the return procedure.
8. Contact Us
If you have any questions regarding our return or refund policy, please reach out to us:
Scoobybuy
Email: support@scoobybuy.com
Phone: +91 8288859505
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